Help & support
How can we help?
Answers to common questions. Can't find what you need? Email support@cartyatra.com; we reply within one business day.
Getting started
How do I install CartYatra?
Open the CartYatra listing on the Shopify App Store, click Install and approve the permissions. Tracking turns on automatically.
How do I check that tracking works?
Open CartYatra in Shopify Admin, then open your store in a new browser tab, view a product and add it to cart. Your visit appears within a minute or two. If you have a cookie banner, accept analytics cookies first.
The home screen says tracking is not switched on. What do I do?
Click “Retry activation”. If it still fails, email us with your store's myshopify.com address.
Why are there no visitors yet?
Journeys start from the moment you install. Visitors who decline analytics cookies or use blockers are not tracked.
Using CartYatra
What does “may still buy” mean?
The shopper added to cart or started checkout less than 24 hours ago. After 24 hours without a purchase it becomes “didn't buy”.
Why do some visitors show “Unknown location”?
Location is approximate and sometimes unavailable, for example with some VPNs or private relays.
Why can't I see a city for a visitor?
For privacy, single journeys show country and state only. Cities appear in grouped reports when at least 10 visitors came from the same city.
What time zone are times shown in?
Your store's time zone, from Shopify Settings → General.
Plans and billing
How do I upgrade or downgrade?
Open CartYatra → Settings & plan → Change plan. Billing is handled by Shopify.
What happens if I reach my visitor limit?
You'll get a warning at 80%. At 100%, new visitors aren't tracked until next month or until you upgrade.
How do I cancel?
Change to the Free plan or uninstall CartYatra from Shopify Admin → Apps.
Privacy and data
What happens to my data if I uninstall?
Tracking stops immediately. Shopify sends a deletion request 48 hours after uninstall, and CartYatra then deletes your store's data.
Do I need to update my store's privacy policy?
We recommend adding a short line that you use CartYatra for anonymous analytics. See our Privacy Policy for suggested wording.
How do I request a copy or deletion of data?
Email privacy@cartyatra.com. Shopify customer data requests are also handled automatically.
Still need help?
Email us with your store's myshopify.com address and a short description.
support@cartyatra.comPrivacy requests: privacy@cartyatra.com